Overall, I had a wonderful buying experience today at Automax Ford in Killeen. Not only was the salesman, Timothy, knowledgeable on the vehicle I ended up purchasing, but he was very nice and accommodating. And Charles in the business department was great. To top off the experience, they have drinks and snacks for customers and they had barbecue that they served today as well. Others came in, interested in the vehicle I was attempting to purchase, a 2013 Ford Raptor, and they didn't play the competition game that other dealerships might have to try and drive up the sales price. Very, very happy with my experience.
I don't typically write reviews, but I am making an exception because the customer service I received from Anna last weekend was outstanding. She made me feel like I was the only person on the lot and went above and beyond to ensure that I was happy with my purchase. The service department also surpassed expectations. I have already recommended this dealership, and Anna specifically, to two of my friends who are in the market for vehicles. It was well worth the 200 mile drive.
Anna was a fantastic saleswoman. I have been to several dealerships over the past few days, and Anna provided me with the best service, hands down. No real haggling, no stress, no tricks. Just a fair price and a very friendly, accommodating salesperson. Thank you again, Anna!
I sent at a request for creidit approval on Saturday morning. I was looking for a Seria 1500 4x4 2014-2016. I received several calls, text, and emails. One was from Anna at Automax. She ran my credit and had a plan in place on the GM truck I requested info on. My wife and I went by and did not like the truck. Anna found us another truck (Amazing Truck). She worked back and forth with finance, I really felt like I had a champion. I absolutely did. I drove away with my truck that night. I brought it in on Monday to get the battery replaced ( we set this appointment on Saturday) it was easy and everyone made me feel like a superstar. Friendly and appreciative staff. Anna Secrest is really true professional, Lance who completed our paperwork was pleasant and informative. The overall experience was Amazing. I love my Truck.
Had great customer service from the very beginning. From sales to finance it was painless. They had a great selection of vehicles. Would definitely go there again.
Anna Secrest is fantastic, knows her stuff and works quickly! Ask for her to help you out. She sold me a Chevy Equinox and I love it :) Thanks Anna! I wish you all the best!
Anna Secrest (internet sales) is the best. She listens to what the customer wants, and does everything she can to find the vehicle they are interested in. After the sale, her attention to detail is unbelievable. Everything she says is going to happen, happens. When its time to buy again, I hope she still works at Automax.
I had a very wonderful experience with Automax Volks. The staff and salesmen are very professional and courteous. The process of buying is smooth and quick. I was there no more than 5 hrs selecting my vehicle, financing and put the door with a new car. I recommend them to ensure everyone who loves VW
This dealership was very curtious and knowledgeable about the whole process, however i did not purchase a vehicle at this particular time i will definitely keep them mind for my next vehicle purchase quality staff and sales personnel.
Friendly service and they do everything they can to make your experience worth while.
Great, fast and even better productive! Go see Cherylann, she was wonderful. She made sure I was aware of the whole process and didnt have me waste useless time finding out if I was approved or not! Went there on Tues night at 7p and drove ...MoreGreat, fast and even better productive! Go see Cherylann, she was wonderful. She made sure I was aware of the whole process and didnt have me waste useless time finding out if I was approved or not! Went there on Tues night at 7p and drove off w my 2017 Outlander Sport the next day with a Full tank of gas!! I will rate again if need be but as of now I am a satisfied customer!!
First, I worked a deal over phone with John Lock. Low key, easy going, worked hard for me. Picked out unit to negotiate my trade. Second, went to dealership next day, took a test drive, agreed to puchase. Third, 30 minutes later he came out ...MoreFirst, I worked a deal over phone with John Lock. Low key, easy going, worked hard for me. Picked out unit to negotiate my trade. Second, went to dealership next day, took a test drive, agreed to puchase. Third, 30 minutes later he came out of SM office with SM. He handed me the deal to review and sign and it was exactly what we agreed on. I've purchased several new vehicles over the years 》20 and for most had to travel to DFW or Austin. These guys made purchasing a new vehicle seem less. Kudos! I recommend doing your homework before going to any dealership unprepared.
Viz helped us find the perfect cross over after our Honda Civic was totaled from hail. He worked with us getting home in a new Hyundai before we were able to bring him the down payment. We will definitely be seeing him again next time we get a car.